How to Custom Order Polish Pottery
Many people shopping for Polish pottery often think they are limited by what is actually in stock on our website. It's also easy to get frustrated when it seems like there is such a limited number of things in the patterns you like. Let's clear up some of the misconceptions.
The reason it's easy to think a store is limited is because there are literally tens of thousands of combinations of shapes and patterns. With over 5,000 available patterns and over 1,000 unique shapes, you can see how carrying everything is impossible. While we would love to have a few of everything, that is impossible no matter how big our business is. So we carry some of our favorite things and also items that prove to be particularly popular items.
The good news is that we can order anything you want, in just about any pattern you want and in any quantity you want. Sounds great huh? There is only one catch. Because these are hand made items, turn around time can be upward of 6 months, sometimes more. However if you are patient (the time will pass anyway) you will be richly rewarded. We love our custom orders because it gives us a chance to see things we might not have ordered otherwise.
Even if you see it on another website, we can order it! A few things to keep in mind:
1. A 10% deposit is required for all orders unless your order exceeds 1,000.00 then we can do just a 5% deposit.
2. All deposits are NON REFUNDABLE, even if you cancel your order. They also cannot be transferred to a different order or other items. This is because we take on a large financial obligation with every order. You may just order 1 of an item but we must order at least 2 - 4.
3. Orders will take anywhere from 4 to 9 months. We have had orders come arrive in as little as 2 months and some take more than a year, but there is no way to know if that will happen so we like to err on the side of caution.
4. Flat rate shipping does not apply to any order with more than 4 pieces. Actual shipping rates will be applied. We do have a very good bulk discount however so it will be as reasonable as possible.